Privacy Policy

Effective Date: August 3, 2026
Last Updated: August 3, 2026

Mamba Support Society (“we,” “us,” or “our”) is committed to protecting the privacy, dignity, and personal information of our community members, donors, volunteers, and website visitors.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services in Surrey and across British Columbia.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you interact with our organization.

  • Personal Identification Information: Name, email address, phone number, mailing address, or location.

  • Support & Intake Data: Details shared when reaching out for assistance, programs, or community services.

  • Financial & Donation Details: Information required to process donations or issue tax receipts (processed securely via third-party payment gateways).

  • Technical & Usage Data: IP address, browser type, device information, and pages visited (collected via standard website cookies and analytics).

2. How We Use Your Information

We collect and use your information strictly to support our mission and deliver community services effectively. Primary uses include:

  • Delivering life skills, health, nutrition, and income-opportunity programs.

  • Processing community support requests and connecting individuals with resources.

  • Communicating updates, newsletters, and information about our initiatives.

  • Processing donations, issuing receipts, and maintaining donor records.

  • Improving website functionality, user experience, and accessibility.

3. How We Share Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties. We may only share information in the following limited circumstances:

  • Service Providers: Trusted third-party vendors who assist in operating our website, managing emails, or processing donations (bound by strict confidentiality).

  • Legal Requirements: When required by law, court order, or to protect the safety, rights, or well-being of vulnerable individuals in our care.

  • Consent: When you explicitly authorize us to share your information (e.g., referral to an external healthcare or employment partner).

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information against loss, theft, unauthorized access, disclosure, or modification. However, no internet transmission or electronic storage method is 100% secure.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tools to analyze traffic and enhance user experience. You can choose to disable cookies through your browser settings, though some website features may not function as intended as a result.

6. Your Rights and Choices

In accordance with British Columbia’s Personal Information Protection Act (PIPA), you have the right to:

  • Request access to the personal information we hold about you.

  • Request corrections to inaccurate or incomplete data.

  • Withdraw your consent to our collection, use, or disclosure of your information at any time (subject to legal or contractual restrictions).

  • Opt out of receiving marketing or organizational updates at any time via the “unsubscribe” link in our emails.

7. Third-Party Links

Our website may contain links to external sites or community partners. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their policies separately.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations or legal requirements. Any updates will be posted on this page with an updated “Effective Date.”

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our Privacy Officer: